Everything
You Need to Know
Find answers to the most frequently asked questions about our food, service, and policies.
Reservations
How do I make a reservation?
You can make a reservation by calling us at (555) 123-4567 or using our online booking system. We recommend booking in advance, especially for weekends and holidays.
What is your cancellation policy?
We require at least 2 hours notice for cancellations. For parties of 6 or more, we require 24 hours notice.
Do you accept walk-ins?
Yes, we accept walk-ins based on availability. However, reservations are recommended to guarantee seating.
What is the maximum group size?
We can accommodate groups up to 20 people. For larger parties, please call us to discuss special arrangements.
Delivery & Pickup
What is your delivery radius?
We deliver within a 5-mile radius of our restaurant. Delivery fee is $3.99 for orders under $30.
How long does delivery take?
Typical delivery time is 30-45 minutes. During peak hours, it may take up to 60 minutes.
Is there a minimum order for delivery?
Yes, the minimum order for delivery is $15. There is no minimum for pickup orders.
Do you offer contactless delivery?
Yes, we offer contactless delivery. Please specify this preference when placing your order.
Menu & Allergens
Do you have vegan options?
Yes, we offer several vegan options including vegetable hibachi, avocado rolls, and tofu-based dishes.
Can you accommodate gluten-free diets?
We have gluten-free options available. Please inform your server about any dietary restrictions when ordering.
How do you handle food allergies?
We take food allergies seriously. Please inform us of any allergies when ordering, and we will take appropriate precautions.
Are your ingredients fresh?
Yes, we source fresh ingredients daily and prepare everything to order. Our fish is delivered fresh daily.
Events & Private Dining
Do you host private events?
Yes, we offer private dining for special occasions. Please call us at least one week in advance to discuss arrangements.
Can you cater events?
We offer catering services for events of 10 or more people. Contact us for a custom quote and menu options.
Do you have a private dining room?
We have a semi-private dining area that can accommodate up to 15 people. Full restaurant buyouts are also available.
What is included in catering packages?
Our catering packages include food, serving utensils, and disposable plates. Setup and cleanup services are available for an additional fee.
Loyalty Program & Offers
Do you have a loyalty program?
Yes! Join our Red Bowl Rewards program to earn points on every purchase and receive exclusive offers.
How do I sign up for rewards?
You can sign up in-store, online, or through our mobile app. It's free to join and you'll start earning points immediately.
What are the current promotions?
We regularly offer promotions like 20% off first orders for new customers and happy hour specials. Check our website for current offers.
Do you offer student discounts?
Yes, we offer a 10% student discount with valid student ID. This applies to dine-in orders only.
Payment Methods
What payment methods do you accept?
We accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), and mobile payments (Apple Pay, Google Pay).
Do you accept checks?
We do not accept personal checks. We accept cash, credit cards, and mobile payments only.
Can I split the bill?
Yes, we can split bills up to 4 different payment methods for dine-in customers.
Do you add gratuity automatically?
We add an 18% gratuity for parties of 6 or more. For smaller parties, gratuity is at your discretion.
